Refund policy
At Noviera, your satisfaction matters. If you're not satisfied with your purchase, you may request a return within 30 days of delivery.
Returns
Items must be in their original condition, with original packaging and accessories.
To request a return, email Noviera_@outlook.com with your order number. We will provide return instructions and the return address.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
Contact us with your order number and photos of the issue. We will arrange an appropriate replacement or refund at no additional cost.
Refunds
Once your return is received and approved, your refund will be issued to your original payment method. Processing times depend on your payment provider.
Cancellations
Contact us as soon as possible to cancel an order. Orders already processed or shipped may not be eligible for cancellation.
Contact
Email: Noviera_@outlook.com
This policy does not limit your rights under applicable consumer protection laws.